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Topic:
Moderator Accountability
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Jesina_Dreis
Registered:
Nov '04
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Date Posted:
7/5/05 6:06pm
Subject:
RE: Moderator Accountability
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That's a good point. Ophelia has asked that petitions be viewed as legitimate by the admins, but we have no guidance on (1) if they'll accept them, or (2) what will make them consider one, if they decide to at all, and what won't.
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DarthBreezy
Title: Retired Mos Everett Cantina Founder & JMPR
Registered:
Jun '02
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Date Posted:
7/5/05 6:07pm
Subject:
RE: Moderator Accountability
- Date Edited:
7/5/05 6:12pm (1 edits total)
Edited By:
DarthBreezy
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Myri_Antilles posted:
Because, until this issue has been completely sorted out, there is a strong chance of something nearly identical happening again.
No, because there is now a greviance procedure in place:
Stickied at the top of Coms
M/A posted:
Also, the decision to even consider asking a mod to step down should only be made by the administration, not the users.
No, if the users have an issue witha mod, there is the Greivance proceedure that is now in place.
As for 'petitions' being considered - it Aint Gonna happen, especially if they are from offsite - it's far too easy to just slap a bunch of names on it and people wouldn't even be aware that they had signed. In OUR CASE, people said here in resource that they HAD signed in the WHTG thread... however, once again there are now Official complaint procedures making the thought of a petition no longer a nessesity.
Same as this topic.
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obi_ew
Registered:
Apr '02
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Date Posted:
7/5/05 6:10pm
Subject:
RE: Moderator Accountability
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Ousting a mod should be done with extreme caution and used only as a very last resort. Also, the decision to even consider asking a mod to step down should only be made by the administration, not the users.
I believe both mods were asked to step down by Sapient.
And there is already something in place for future use.
Guidelines
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CodeName_Targeter
Registered:
Nov '03
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Date Posted:
7/5/05 6:10pm
Subject:
RE: Moderator Accountability
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I agree with Myri and she's stated it better than I ever could have. The title of the petition did make it sound like a wish/demand to remove Dana from her position.
Yes Breezy, there's that grievance policy, but ophelia's question there was never answered. What happens if that doesn't work? After what's happened here, I'd guess that a group of disgruntled users' next option would be to start a petition or something like that.
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TKeira_Lea
Registered:
Oct '02
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Date Posted:
7/5/05 6:11pm
Subject:
RE: Moderator Accountability
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The topic is Moderator Accountability, but in answering the question I want to show why Dana and Herman had proven that they should no longer be mods.
In life people make hard choices. The sign of a good and responsible leader is the ability to answer for those choices. I signed the petition. I was the one who suggested the words NO CONFIDENCE. I have never said I didn't want Dana to be removed as mod. In fact, the petition said that those who signed it felt Dana was no longer serving the best interest of the boards. At the time I signed the petition, I had no confidence in her ability to be trustworthy with privied information, to treat users with respect, to act impartially, or to uphold the TOS/ROC as it had become clear she was unsure of the delineation of those rules herself. This decision to raise our united voices was reached after months of approaching the admin, not a sudden shift in mindset.
As an unappointed leader in the eyes of some in the fanfic community I made a choice to be one of the leads in the creation of the petition. And I am willing to answer for that choice. Dana and Herman failed to answer the tough questions put to them by the users or their boss. That action in and of itself proves why their leaving the modsquad was the best thing for the fanfic community. We need leaders who are willing to be accountable for their actions, not ones who think they are accountable to no one.
My hope is that we will NEVER see a moderator whose actions demand that even one user raise an honest concern over any of the issues we had to raise in the petition.
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DarthBreezy
Title: Retired Mos Everett Cantina Founder & JMPR
Registered:
Jun '02
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Date Posted:
7/5/05 6:16pm
Subject:
RE: Moderator Accountability
- Date Edited:
7/5/05 6:40pm (1 edits total)
Edited By:
DarthBreezy
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TKeira_Lea posted:
My hope is that we will NEVER see a moderator whose actions demand that even one user raise an honest concern over any of the issues we had to raise in the petition.
And on THAT point, the only reason I see this topic continuing is to postpone the closure of this FG.
Unless someone can prove to me otherwise, that there is a legitimate reason for us to continue discussing this topic that's my final word on the subject.
Edit: Because it's evident soem people are not following the link:
As Posted by Kimbal in Coms:
Moderator Complaint Resolution Process
Whenever you have a problem with a moderator's action, it is preferrable that you contact the moderator involved directly. Should an unresolved problem arise with the actions of a moderator, please contact an administrator for review and investigation.
Please provide as much information relating to the complaint as possible. Be specific. If you have a problem with moderating a specific thread or post, provide a link to the posts involved. If you cannot give a link, at least give the date and time of the post, and the URL of the thread. If you wish to report a pattern of complaints, provide several examples and links. Unclear allegations are dificult to investigate and may be dismissed for lack of evidence.
Once receiving a complaint, an administrator will begin an investigation. The administrator will review the post(s) indicated, the user notes of the involved parties, as well as any other relevant materials. If additional information is required, the administrator will contact the user(s) and moderator(s) involved in the matter for further information. In the case of further investigation, all parties will be requested to describe their views of the matter. Once enough information is available, the investigating administrator will decide a resolution for the complaint. If the investigating administrator determines that discipline may be required against a moderator, the case will be given to the Head Admin for review and final decision. The investigating administrator may choose to make a non-binding recommendation to the Head Admin on possible resolutions.
All complaints will be reported to the Head Admin by the investigating administrator(s) on a weekly basis, providing a summary of both the complaint and its resolution or current status (i.e. received, under investigation, awaiting responses, etc). If the Head Admin determines that a moderator has accumulated excessive complaints, the Head Admin may initiate further investigation or discipline as required. The Head Admin may decide to delegate investigation of a complaint to a different admin than the one receiving the initial complaint.
Kimball_Kinnison Comms/PR Admin
Raven Tech Admin
DarthSapient Head Admin
This document my be revised as needed.
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Although the singer is silent, There is still the truth of the song. http://boards.theforce.net/beyond_the_saga/b10477/28747916/p1/ Sailing little Boats - with GoldenJedi Anywhere is possible.
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CodeName_Targeter
Registered:
Nov '03
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Date Posted:
7/5/05 6:17pm
Subject:
RE: Moderator Accountability
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It is a legitimate question because both myself and Myri have concerns about what might happen next time. Sure, we might get good mods when they are selected, but what happens when a new group comes in? What happens if users have complaints?
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XWFC: Wraith Leader and Senator - Starfighter Draft Winner
Ravenclaw ftw!
Doppleganger of Suzuki_Akira and Vod'ika to Valin_Halcyon
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TKeira_Lea
Registered:
Oct '02
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Date Posted:
7/5/05 6:22pm
Subject:
RE: Moderator Accountability
- Date Edited:
7/5/05 6:29pm (1 edits total)
Edited By:
TKeira_Lea
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edit: whoops! no message...
Anyway what I meant to say was...
Myri and Targeter,
There is a new process in place. We can't even presume it won't work until we allow it a chance to work. We've been going over these issues for a couple weeks now. KK posted the new process to bring moderating concerns to the admin a week ago and asked for feedback at that time. It's not like this is all of a sudden a news flash.
Unless you have something constructive to add to the process admin has put in place, I fail to see where you're going with this last minute addition to the discussion.
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YodaKenobi
Title: TFN EU Staff
Registered:
May '03
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Date Posted:
7/5/05 6:26pm
Subject:
RE: Moderator Accountability
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It is a legitimate question because both myself and Myri have concerns about what might happen next time. Sure, we might get good mods when they are selected, but what happens when a new group comes in? What happens if users have complaints?
I'm seriously beginning to wonder if you guys have read any of this.
And can I ask why you are bringing it at the eleventh hour?
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obi_ew
Registered:
Apr '02
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Date Posted:
7/5/05 6:33pm
Subject:
RE: Moderator Accountability
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YK posted:
And can I ask why you are bringing it at the eleventh hour?
Echoed my own thoughts.
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Jesina_Dreis
Registered:
Nov '04
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Date Posted:
7/5/05 6:34pm
Subject:
RE: Moderator Accountability
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There is a new process in place. We can't even presume it won't work until we allow it a chance to work.
What's new about it? Isn't that what you guys tried?
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YodaKenobi
Title: TFN EU Staff
Registered:
May '03
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Date Posted:
7/5/05 6:37pm
Subject:
RE: Moderator Accountability
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What's new about it? Isn't that what you guys tried?
Have you read it? Or the posts in this thread?
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Myri_Antilles
Registered:
Aug '04
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Date Posted:
7/5/05 6:37pm
Subject:
RE: Moderator Accountability
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YodaKenobi posted:
And can I ask why you are bringing it at the eleventh hour?
Yes, you can. As I explained to LP in a pm earlier, I was extrememely busy this past weekend with company and other things and didn't get a chance until today to post here.
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obi_ew
Registered:
Apr '02
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Date Posted:
7/5/05 6:38pm
Subject:
RE: Moderator Accountability
- Date Edited:
7/5/05 6:40pm (1 edits total)
Edited By:
obi_ew
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No, it's new, because it's formalized. It wasn't before so no mod or admin had to do anything. Now they have a procedure to follow. It's not going to be adlibbed anymore.
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CodeName_Targeter
Registered:
Nov '03
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Date Posted:
7/5/05 6:39pm
Subject:
RE: Moderator Accountability
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I've read the process and to me, judging from what you guys have said about PMs you've sent to the admins, that's basically what you did. But from what you guys said, that didn't work.
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XWFC: Wraith Leader and Senator - Starfighter Draft Winner
Ravenclaw ftw!
Doppleganger of Suzuki_Akira and Vod'ika to Valin_Halcyon
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