ATTN: New User Registration & Password Recovery Issues

Discussion in 'Communications' started by Katya Jade, Aug 29, 2011.

Moderators: JoinTheSchwarz, LAJ_FETT, Ramza
  1. JediMaster1511 Force Ghost

    Member Since:
    Jul 15, 2010
    star 9
    Or make it into WCU, for current users.
  2. JoinTheSchwarz Comms Admin & Community Manager

    Administrator
    Member Since:
    Nov 21, 2002
    star 8
    SCU. S'up, Current Users?
  3. FlareStorm Force Ghost

    Member Since:
    Nov 13, 2000
    star 6
    Thanks Kate, I'm sure that's a lot of work. If I can help in any way, facebook me.
  4. carmenite Jedi Master

    Member Since:
    Oct 13, 2002
    star 4
    Well now I'm stuck with one of my socks because I don't remember the passwords to most of them.
  5. ApolloSmileGirl Jedi Grand Master

    Member Since:
    Jun 18, 2004
    star 8
    Does this negate the yearlong announcement warning users to keep their e-mail addresses current?
  6. LAJ_FETT Tech Admin and Collecting/Games Mod

    Administrator
    Member Since:
    May 25, 2002
    star 8
    Not really. When we do convert the board data the email address in your user id will convert. So if you need to request your password on the new boards then that address will be used, especially if you have a problem logging in first time.
  7. Dark Lady Mara Manager Emeritus

    Member Since:
    Jun 19, 1999
    star 7
    So, oldbie returning users who've lost their passwords (like Carmen - hi Carmen! wassup?) should be able to get their accounts back once we're on the new system?

    I'm thinking of all the old names (and JC history associated with those names) that might be lost if their owners, deciding one day to pop in on their old e-stomping grounds, aren't able to recover forgotten passwords.
  8. JoinTheSchwarz Comms Admin & Community Manager

    Administrator
    Member Since:
    Nov 21, 2002
    star 8
    They should, yes. The issue is on IGN's side; if the boards are moved to Wise's servers, it shouldn't be an issue anymore. Plus shiny new software!
  9. Grimby Technical Consultant

    Administrator
    Member Since:
    Apr 22, 2000
    star 7
  10. Corellian_Ale Manager Emeritus

    Member Since:
    Mar 3, 2008
    star 4
    I follow these threads, but never post due to nothing to add. However, thanks to all you admins that have to deal with all this stress. :)

  11. SithStarSlayer Manager Emeritus

    Member Since:
    Oct 23, 2003
    star 6
    Trivia:
    How many locked-threads does that Forum have on the front page?

    Over 10, or, Under?
    [face_mischief]

    (And no sneaking a peek, either)
    :p
  12. Pete_Seyk Jedi Knight

    Member Since:
    Oct 2, 2004
    star 2
    This does not appear to be a good thing.
  13. KissMeImARebel Force Ghost

    Member Since:
    Nov 25, 2003
    star 4
    Let the conspiracy theories begin!
  14. Durwood Jedi Grand Master

    Member Since:
    May 18, 2002
    star 5
    This seems like it should be possible to fix.
  15. Katya Jade Administrator Emeritus

    Member Since:
    Jan 19, 2002
    star 7
    Well, it's not fixable on our end. Because IGN has abandonded support for the software and focusing on moving their forums (and ours), it's not likely to be handled before we move.
  16. ratna Force Ghost

    Member Since:
    Mar 1, 2007
    star 4
    So, wait, this is still not fixed? Crikey.
  17. Grimby Technical Consultant

    Administrator
    Member Since:
    Apr 22, 2000
    star 7
    Barring some sort of miracle, it will never be fixed before the move.
  18. Pete_Seyk Jedi Knight

    Member Since:
    Oct 2, 2004
    star 2
    I will light a candle each day in memory of those forum guests sitting outside the JCF walls, waiting to enter.
  19. mbruno Jedi Grand Master

    Member Since:
    Jan 19, 2010
    star 1
    Whenever that finally happens. :p
  20. Boba Frett Force Ghost

    Member Since:
    Oct 21, 1999
    star 4
    Yikes- "Dark Times" for new/old users!

    I've been on here for over a decade, and would be devestated if I lost everything!
  21. LukeTano Jedi Grand Master

    Member Since:
    Jul 10, 2009
    star 3
    Can't you change your password? I've forgotten mine. IF my hard drive crashes, I'm in trouble.

  22. Grimby Technical Consultant

    Administrator
    Member Since:
    Apr 22, 2000
    star 7
    You should be able to change your password. Others have reported doing it successfully. You just won't get an email confirming it.
  23. HongKongFu-y Jedi Padawan

    Member Since:
    Nov 11, 2000
    Do we have new contacts at IGN? Or they just ignoring us as well as the others?

    I haven't bugged Philip about this, but has he tried prodding them? I'm guessing we are still trying to fly under radar and not be too pushy, but we only need two things "fixed". Seems like a waste to see this tool degrade like this.
  24. Grimby Technical Consultant

    Administrator
    Member Since:
    Apr 22, 2000
    star 7
    They haven't exactly been eager to reply to our emails lately. And believe me, Philip and I have both been pleading with them to look into these issues for us. It's just not going to happen.

    Their rational is that they have also abandoned support for their own forums, not just ours, and are fully concentrating on the migration to the new platform.
  25. LAJ_FETT Tech Admin and Collecting/Games Mod

    Administrator
    Member Since:
    May 25, 2002
    star 8
    From what I've seen in their 'Board Issues' forum, their own users are having problems with a new registration system and those issues aren't being addressed either. So if they aren't fixing their own issues I don't think we have a chance with ours. All their effort is going to the new boards.
Moderators: JoinTheSchwarz, LAJ_FETT, Ramza