I hate when organizations say you owe money and you don't because they usually send it to collections and then you have those idiots calling you. I had this problem with DELL computers. I wanted to extend my warranty. They put it on my DELL account. I told them I moved and gave them my new address. In fact I gave them my new address a number of times. Well they sent the bill to my old address and since I hadn't lived there for two years it was returned to them. So, although DELL had my email address, my phone number and my new address they sent it to collections. Ironically they gave the collection company my phone number and new address. They waited for a year to do this and added another $300 in late fees. It resulted in a 100 point dip in my credit rating. So... now I own a MAC. Last year I went through a similar situation with my eye doctor. I get an eye exam and order glasses. I can't see out of the glasses at all. They send them back to the lens maker and they come back even worse. The doctor looked at my glasses and then reevaluated my eyes and told me, "Your eyes are uncorrectable." I said, "I'm not paying for these glasses." So the doctor not only tried to get me to pay the $250 for the bad glasses, but he put a claim into my insurance company because he looked at my eyes again to determine why the eyeglass prescription wasn't working. When the insurance company didn't pay he tried to charge me another $150. I was like, "Are you freaking crazy." I told them I was going to complain to anybody who will listen to me. I put in fraud reports to my insurance company and complained to Federal Health Net, BBB and to the local VA rep. Eventually they sent me a letter saying I didn't owe them anything. I get so worked up about this stuff.