Discussion in 'Mid West Regional Discussion' started by Bosh_Talk, Mar 21, 2005.
Wear both simultaneously. Contrary to logic, they won't fight.
Weakly, and oddly enough....about 1 month and a half ago a friend of mine had to contact them on another matter and he found out that Gen-Con has 1, count em ONE person handling ALL the pre-registration issues and payments and everything that was done up till now. At the time it was taking her like over a week to respond to people's emails because she was the only person that was handling it all. Stupid on Gen-Con's part, if you ask me, to expect 1 person to handle the obvious deluge of emails, questions, and hassles that they knew would arise!
[color=660099]They wanna hire me, I'll do it.
Seriously though, that is stupid on their part, employeers are stupid like that and like to overwork their employees.[/color]
Couldn't have said it better! That is way too much for one person to handle, no wonder people are having so many problems.
I got my pass yesterday in the mail with the cheap bungy string,the only thing is that i didn't get my fanclub lanyard because they said they couldn't verify me as a member.I emailed Lindsay so it should be all kool.
GenCon has NEVER done a good job running these things. I've never heard a good thing about them yet like moths trying to get at the light bulb we keep going and going. Each time smashing our heads against the glass bulb.
Kinda reminds me of SOE with Galaxies. Mountains of customer complaints about flawed core gameplay yet nothing is done.
Right...Lindsay will kindly direct you to the Fanclub table when you get to CIII. It'll be easily recongizable the one on the other end of the long-@$$ line of dorks with CIII Passes around their necks supported by a thin white elastic band.
If you email her again, she'll offer you a nice cup of ****.
"Yo Lindsay, you know I just be trippin' on you...you my girl an all!"
You know, they don't even have a phone number to call if things got screwed up. You're left to waste the day in line with the common fools who did not have the foresight to purchase a badge that would be shipped to them beforehand.
That was a long sentence...
Gah! Still no badge, and no response to my email.
We didn't buy our badges earlier to wait in a will call line. This is POOR customer service.
I'd wait about a week for a response to your email that's how long it took her to get back to my friend. Of course, now I'm sure she's swamped with a few thousand of them since they ****ed up sooooo bad! Oh and since they pushed that whole pre-reg back to the 8th because of the GL announcement. The page now said if you haven't recieved it the 8th is the day you should start complaining, not the 6th.
But we all know cusotmer service to Gen-Con consists of them politely telling you where to stick it!
Over in the C3 forum, some people seem to be getting responses the same day. I sent another one off tonight.
Hey Heather if you find a phone number can you post it or PM me? I'll do the same. I've found a phone call is worth 100,000 emails.
Hahaha, you just can't wait to begin the smiting with a little verbal abuse!!!
Sorry no phone number, but I did receive my badge today.
Everytime I deal with these people I get screwed over because of some stupid thing that they've done. I really want to give them a piece of my mind, not that I have much to spare mind you.
Still no pass. I've sent out another mail.
I want my giggles back.
I'm guessing it's George Lucas' fault that you don't have your CIII pass, right goat?
I'm pretty sure he doesn't own Gen-Con...yet.
AHA!! so this is what is wrong with Gen-Con customer service!
Hello Jason - I apologize, I am the only customer service person that
works in our office. I have you in a queue of 326 emails to answer. I
apologize, I'm working as fast as I can. Thanks.
Registration & Customer Service Manager
Sales & Marketing Coordinator
Technical Services, Webmaster
Gen Con LLC
Only 1 person!??!?! WTF
Realm is full....Position in Queue 326
They are talking about this over in the CIII forum. One person is just not enough.
I've always questioned the intelligence of Gen-Con management but now I don't have to. They are infact morons.
*checks "Find out if Gen-Con management is really STUPID" off list of things to do before I die
Hiring more than one person would mean they give a crap enough to spend an extra $15.00-$18.00 an hour for another customer service rep in the weeks before CIII. That's almost $2,000!!!
Why waste that kind of money when Lindsay and a couple volunteers can answer your questions at the table at the convention for nothing (well, whatever Lindsay would be getting paid already).
"Now as a special treat courtesy of our friends at the meat council, please help yourself to this tripe."
I feel bad for her. She is going to get a verbal whipping the likes of which have never been seen. Not from me but from the 326 people in the realm queue.
Too bad you can't just create a new character in a different realm.
Wait... Lindsay is "Registration & Customer Service Manager" AND "Sales & Marketing Coordinator" AND "Technical Services, Webmaster" all at once?
I feel so much empathy and pity for this woman.
The fact that she was able to at least acknowledge your complaint and apologize for the delay speaks well of her personally. Too bad she works for a corporate monster like GenCon... I never had problems back in the day when I would go to GenCon, up in Milwaukee. They've changed, very much for the worse.
OTOH, I got my fan lanyard and badge awhile ago. *g,d,rlh*