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I need help

Discussion in 'Communications' started by Smidge, Sep 16, 2010.

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  1. Smidge

    Smidge Jedi Youngling

    Registered:
    Sep 16, 2010
    Hello

    i explain my (big) problem, and i hope i ask at the right place :

    (sorry for my english, i'm french)

    i got an email address at fanforce (for about 7 years), but since today, i can't login anymore !

    I got this message : "Your account is suspended.
    Please contact your administrator for more information."

    I dont know where to "contact" my administrator (and what administrator ? i'm on my PC at home).

    I really wish someone can help me and solve my problem.

    Tell me what must i do : i really need to get my email back.

    Thanks

    Smidge

     
  2. LAJ_FETT

    LAJ_FETT Tech Admin and Collecting/Lucasfilm Ltd Mod star 9 Staff Member Administrator

    Registered:
    May 25, 2002
    Hi Smidge. I've posted about your problem in the Fan Force moderator forum. Hopefully one of the admins there will be able to help.
     
  3. Smidge

    Smidge Jedi Youngling

    Registered:
    Sep 16, 2010
    really thanks

    i can't send MP for now, but i will write here my temporary email if someone needs it
     
  4. Smidge

    Smidge Jedi Youngling

    Registered:
    Sep 16, 2010
    (my blocked email account is "Smidge" too : smidge#fanforce.net with @ instead of #)
     
  5. Uilmuteiz

    Uilmuteiz RSA Emeritus star 4

    Registered:
    Dec 4, 2000
    Merci Smidge, on regarde ce que l'on peut faire.
     
  6. Smidge

    Smidge Jedi Youngling

    Registered:
    Sep 16, 2010
    any news ?

    i still cannot log in my email account...
     
  7. Smidge

    Smidge Jedi Youngling

    Registered:
    Sep 16, 2010
    2 weeks passed...

    can i still hope to get my account back ? (and to know what happened ?)
     
  8. Smidge

    Smidge Jedi Youngling

    Registered:
    Sep 16, 2010
    (to Uilmuteiz : i'm sorry, i can't send MP under 20 posts)

    When i try to log to my email account, i get this message (at the top center of the window, in black and bold) :
    "Your account is suspended.
    Please contact your administrator for more information."

    That's all. It worked perfectly during 10 years, and did that about 1 month ago.

    The first time i got this message, I changed my password (with the "forgot your password" option). It worked, but even with the new one, the message remains, and the result is the same (I tried regulary).

    I dont have any error number or anything. Only this message.



    Even if I can't get my account back, i'd like at least to know what happend... and why ?...

    Anyway, thanks for your help.
     
  9. Katya Jade

    Katya Jade Administrator Emeritus star 7 VIP - Former Mod/RSA

    Registered:
    Jan 19, 2002
    Smidge, go to [link=http://boards.theforce.net/welcome_new_users/b10181/29841673/p1/?3095]this thread[/link] in the Welcome New Users forum. You'll be able to post there to get 20 posts and then you can send private messages.
     
  10. Grimby

    Grimby Technical Consultant & Former Head Admin star 7 Staff Member Administrator

    Registered:
    Apr 22, 2000
    Where are you seeing that message? What URL?
     
  11. Smidge

    Smidge Jedi Youngling

    Registered:
    Sep 16, 2010
    i log from http://www.theforce.net/fanforce/fanforce/readmail.asp or http://readmail.fanforce.net/email/scripts/loginuser.pl

    when i got any error, the second URL is refreshed (ie if i use a wrong login/password), and the message is then displayed on the second one


    EDIT : even better like that : http://img203.imageshack.us/img203/4296/screenkq.jpg
     
  12. Grimby

    Grimby Technical Consultant & Former Head Admin star 7 Staff Member Administrator

    Registered:
    Apr 22, 2000
    Thanks for that Smidge. Let me get in touch with the site admins and see if they know what the problem is.
     
  13. Smidge

    Smidge Jedi Youngling

    Registered:
    Sep 16, 2010
    it's working again !! ;)

    thanks all :)
     
  14. LAJ_FETT

    LAJ_FETT Tech Admin and Collecting/Lucasfilm Ltd Mod star 9 Staff Member Administrator

    Registered:
    May 25, 2002
    I'm glad it's working again for you but I don't know what the problem was.
     
  15. Grimby

    Grimby Technical Consultant & Former Head Admin star 7 Staff Member Administrator

    Registered:
    Apr 22, 2000
    I was just coming in here to say I received an email last night that your account had been fixed. Glad it's working for you. :)
     
  16. Smidge

    Smidge Jedi Youngling

    Registered:
    Sep 16, 2010
    Hi again


    I got AGAIN the same problem, exactly...

    "Account suspended", etc... and i still don't understand...

    Thanks for your help

    Smidge
     
  17. Smidge

    Smidge Jedi Youngling

    Registered:
    Sep 16, 2010
    Hello...

    Any news ? (or any explanations ?...)
     
  18. Grimby

    Grimby Technical Consultant & Former Head Admin star 7 Staff Member Administrator

    Registered:
    Apr 22, 2000
    Smidge, I have emailed TFN about the issue. I will let you know when I hear back.
     
  19. hudzu

    hudzu Jedi Grand Master star 6

    Registered:
    Jun 1, 2003
    i consulted a few friends of mine and it looks like the problem is with your retro encabulator.
     
  20. Bacon164

    Bacon164 Jedi Grand Master star 7

    Registered:
    Mar 22, 2005
    Ernest Hemingway didn't really say that.
     
  21. Jedi_Johnson

    Jedi_Johnson Jedi Master star 5

    Registered:
    Apr 6, 2002
    I don't think your flux capacitor is fluxing enough.
     
  22. Smidge

    Smidge Jedi Youngling

    Registered:
    Sep 16, 2010
    Thx for your help
     
  23. Smidge

    Smidge Jedi Youngling

    Registered:
    Sep 16, 2010
    about one month later...

    anything's moving ?
     
  24. ApolloSmileGirl

    ApolloSmileGirl Jedi Knight star 8

    Registered:
    Jun 18, 2004
    Try spinning, that's a good trick!!!
     
  25. Smidge

    Smidge Jedi Youngling

    Registered:
    Sep 16, 2010
    working again !!

    Thx all for your help !!

    (and ... till next time ? [face_love])
     
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