A couple of days ago I got an Amazon UK email saying that my order containing Clone Wars Season 1, a book, and the 2010 Classic SW calendar had been shipped using Home Delivery Network. There was a tracking number so I've been keeping an eye on the shipment. Today it came up Delivered. Good, I thought. Got home from work around 4:30 PM. No package. No little card to say they delivered a package. No little card saying they tried to deliver a package. Knocked on the door of the upstairs flat since one of them works from home. He answered and said he was home all day and didn't see anyone. So now I am using words I can't use here. Booted up the laptop and came online to get the tracking number off Amazon. Went on to HDNL's website and looked up the shipment. A note next to the 'delivered' status said 'Left in outbuilding'. The only outbuildings here are the garages and they are locked. By now it's dark so I get a torch and go back out. I walked around the parking area of the flats and almost took a header on 4 large boxes left near one of the neighbor's bins. None of those said Amazon and none had my name on them so I kept looking. Nothing. Now, the flats have a big back garden area surrounded by a 6-foot wooden fence. Inside the big garden area has been quartered (one bit for each flat) and those are separated by a 4-foot high wire fence. So I go into my garden and I look in mine and the one for the upstairs flat on my side. Nothing. I go and peer over the fence into the other gardens and there it was. In the garden of the other downstairs flat. I could see the 'Amazon' on the side. But could I reach it? Not without going over the fence and the last time I did that it hurt for about a week. I go around to the neighbor's gate and it's locked from the inside. Neither of their cars are there so I write a note and toss it through their mail slot. So by now I'm pretty mad, especially as I think that the only way the driver could have gotten the box in there is to heave it over the 6-foot wooden fence. Also, my flat is clearly marked with my number - there's a plaque next to the door. So the driver obviously didn't even come around to my side of the building to look for the right flat to begin with! While I waited for one of the neighbors to get home from work, I phoned up HDNL and gave them a rant and swore out a complaint against the driver. Then I phoned up Amazon and told them what I thought of their using HDNL for delivery. And while I was stuck on hold for about 10 minutes with HDNL waiting for an answer, I got right through to an Amazon rep. So there's a customer service point for them. The neighbors finally came home so I have my package. Luckily the DVDs don't look damaged from the drop. And the large packages I almost tripped over? Cat litter delivery for the same neighbors. So I saved them a hunt in the darkness as I told them exactly where their parcels were.