I purchased a Darth Vader cooler on Ebay. The seller was pretty well established and had only good reviews. The shipment came in two boxes and took almost three weeks to arrive. I sent her several e-mails to get tracking numbers because I was getting worried and she did not respond until the day before the first of two boxes arrived. The cooler portion arrived first and it was in reasonable shape. The second box got lost and then put on the wrong truck but it finally got here. UPS is evil but I digress. The most valuable part of the cooler arrived damaged. The box with the cardboard inserts and the Darth Vader Standee looks like it was crushed, run over and dragged. I've e-mailed the seller and called her with no response. I don't expect a full refund but I do expect some refund for shipping since I know she can submit a claim with UPS (as I have done many times in the past) and get the shipping cost back. Then there is the matter of what kind of feedback do I leave for this person? They've never had back feedback and they have over 1000 feedback items in their profile. I don't want to smudge someone's good record but I just don't know what to do. Any thoughts are greatly appreciated.