Hello Friends, I contacted Reed over my VIP passes, and they took very good care of me. Apparently, when I purchased the VIP tickets, they automatically deducted my 4 day pass from the ammount due...so I did not need a refund. That was awesome service! I think this is going to be an awesome experience, because they really seem to be on the ball this time around. We are in great hands friends! Huggles!