My take.... Hard Contact was a damn fine read. Then Triple Zero came along, death starred all the great stuff Hard Contact did, orbitally bombarded the embers, then blasted it to pieces at the sub-atomic level! Triple Zero was one of the worst books I bought and read, I bought it thinking I'd be getting a great sequel Hard Contact - what I got? An example of indulgence writ large and the whole Mando 'vulture'? Ugh. If I want to read about Star Trek's Klingons the I'll get stories about them, plus DSN had pretty much ripped the hell out of the Klingons' "warrior culture" very effectively over 4 years. So that was that, brilliant first work but she's never equalled it and I have to wonder if that first book wasn't so much better due to her having to be more restrained than in her later books. As to her dealings with the fanbase, well God knows the infamous 3 million affair, the echoes of which reverberate even now, that even put the Vector Prime wars in the shade, didn't help. BUT neither does throwing the term Talifans around in a publicly accessible space where someone will inevitably notice it and blast it around the rest of the net at lightspeed. It could perhaps be argued she should have been more professional and less personal over it all. But I pretty much stayed out of these threads at the time so this paragraph is pretty much based on second-hand info.