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How to reduce spam

Discussion in 'Communications' started by jcgoble3, Sep 12, 2014.

  1. Ender Sai

    Ender Sai Chosen One star 10

    Registered:
    Feb 18, 2001
    There was one spammer who sounded like beezel, that was pretty fun.
     
  2. Empress Shatterpoint

    Empress Shatterpoint Jedi Master star 2

    Registered:
    Jan 5, 2013
    There is some tenacious spam-poster that keeps and keeps and keeps making new accounts under different usernames (always 'joined since today') only to post spam about various products in the Prequel section, in early hours of the morning. Third time I report this person-three nights in a row. One has to wonder what this person hopes to accomplish posting some really obvious spam in a Star Wars forum of all places...
     
  3. Cushing's Admirer

    Cushing's Admirer Force Ghost star 7

    Registered:
    Jun 8, 2006
    I just reported like 30 individual spam posts.
     
  4. Empress Shatterpoint

    Empress Shatterpoint Jedi Master star 2

    Registered:
    Jan 5, 2013
    I swear I never saw this amount of spam in other forums before. To their credit, mods are extremely quick-spam threads are always erased minutes after reporting.
     
  5. Cushing's Admirer

    Cushing's Admirer Force Ghost star 7

    Registered:
    Jun 8, 2006
    Agreed on both points.
     
  6. LAJ_FETT

    LAJ_FETT Tech Admin and Collecting/Lucasfilm Ltd Mod star 10 Staff Member Administrator

    Registered:
    May 25, 2002
    We try to be quick. If you see spam that isn't cleared after 5-10 minutes feel free to report it.
     
  7. Jedi Master Kenobiwan

    Jedi Master Kenobiwan Force Ghost star 6

    Registered:
    Oct 8, 2011
    The same has happened in the Welcome Newbies section too. I'm pretty sure it is the same person that keeps posting about his blogg page, the thread gets deleted and he/she is kicked out of JCF after around 25 minutes or so.
     
    Iron_lord likes this.
  8. LAJ_FETT

    LAJ_FETT Tech Admin and Collecting/Lucasfilm Ltd Mod star 10 Staff Member Administrator

    Registered:
    May 25, 2002
    When we clean up spam, we can use the Spam Cleaner. This tool cleans up the spammer's posts (and the thread if it is the first post) and permabans the spammer all in one go. The only way the spammer can do anything further is by creating a new account.
     
  9. Jedi Master Kenobiwan

    Jedi Master Kenobiwan Force Ghost star 6

    Registered:
    Oct 8, 2011
    But that person keeps coming back. Isn't there a way you can ban him/her out for good, so that he/she can't even create a new account?
     
    Iron_lord likes this.
  10. Commander Krix

    Commander Krix Jedi Knight star 4

    Registered:
    Mar 18, 2013
    That would have to be an IP ban, to keep them out from their current location.
     
  11. LAJ_FETT

    LAJ_FETT Tech Admin and Collecting/Lucasfilm Ltd Mod star 10 Staff Member Administrator

    Registered:
    May 25, 2002
    Like Krix said, we'd have to IP ban. However there are certain kinds of IPs we tend not to ban as the bans could catch innocent users. IPs used by mobile devices are an example. I have mobile internet for my laptop and I tend to come in on a different IP every time since the device selects from an available pool of free IPs. I know I have checked my IP addresses in the past using our Admin section and I can see IPs I've used that have other users on them as well. The users aren't related to me, nor are they in my location - they just come from the same pool.
     
  12. Jedi Master Kenobiwan

    Jedi Master Kenobiwan Force Ghost star 6

    Registered:
    Oct 8, 2011
    Or they could be using VPN.

    I see that there are some places in the JCF where the existence of the edit button has been changed, E.g. the EU section. Is there a possibility to changed that from 30 min to 1 hour in other sections in JCF? I think it is a good way to reduce spam.
     
    Iron_lord likes this.
  13. LAJ_FETT

    LAJ_FETT Tech Admin and Collecting/Lucasfilm Ltd Mod star 10 Staff Member Administrator

    Registered:
    May 25, 2002
    I don't see how that would help reduce it. I think most spammers that we nail are more concerned about the amount of spam they can get out there rather than the quality (like correcting misspellings). That's why we try to clean up and ban them as quickly as possible.
     
  14. Jedi Master Kenobiwan

    Jedi Master Kenobiwan Force Ghost star 6

    Registered:
    Oct 8, 2011
    It surely helps those of us who aren't like that. Instead of having to wait somebody has written something, which can end up in a pretty long wait, before you can write a new post, much better to just edit it into your previous post. I can think of a few places whcih that can be very helpful.
     
    Iron_lord likes this.
  15. LAJ_FETT

    LAJ_FETT Tech Admin and Collecting/Lucasfilm Ltd Mod star 10 Staff Member Administrator

    Registered:
    May 25, 2002
    OK - you're talking about double posts. I was coming from the angle of the 'weight loss' and other spamvertising that we've been getting here. Best thing to do in your case is to take it up with the mods in that particular forum as we can change edit time in specific forums if it is warranted. However, we admins wouldn't do it on a whim - we'd want the forum mods to request it.
     
  16. Jedi Master Kenobiwan

    Jedi Master Kenobiwan Force Ghost star 6

    Registered:
    Oct 8, 2011
    Aha, got it. ;)
     
    Iron_lord likes this.
  17. SatineNaberrie

    SatineNaberrie Jedi Master star 4

    Registered:
    Jan 28, 2014
    ideas to reduce spam from new users
    during account setup
    -have a star wars quiz asking questions about the movies that all fans would know so a person who is just here to advertise may not take the time to fill out or know.
    -have a waiting period before a new user can post. If they have to wait a day they may just move on.
     
  18. LAJ_FETT

    LAJ_FETT Tech Admin and Collecting/Lucasfilm Ltd Mod star 10 Staff Member Administrator

    Registered:
    May 25, 2002
    We do have a CAPTCHA system that uses SW-related questions already. The waiting period is an interesting idea but the legitimate fans that register do outweigh the spammers. I'd hate to put a barrier up against a user who intends to contribute to discussions here just to inconvenience a spammer.
     
  19. Ramza

    Ramza Administrator Emeritus star 8 VIP - Former Mod/RSA VIP

    Registered:
    Jul 13, 2008
    Also, spam accounts don't always start spamming the day they register, so I don't think it would hamper them.
     
  20. SatineNaberrie

    SatineNaberrie Jedi Master star 4

    Registered:
    Jan 28, 2014
    Site currently has a bunch of spam post
     
  21. Jedi Master Kenobiwan

    Jedi Master Kenobiwan Force Ghost star 6

    Registered:
    Oct 8, 2011
    It is true, I'm sure I report around 5-10 spam posts during the morning time...European time
     
  22. LAJ_FETT

    LAJ_FETT Tech Admin and Collecting/Lucasfilm Ltd Mod star 10 Staff Member Administrator

    Registered:
    May 25, 2002
    Yeah, most of the spammers seem to have IP addresses in Russia, China, or Easter Europe. So it makes sense that a lot of spam would occur during the Europe morning.
     
  23. Cushing's Admirer

    Cushing's Admirer Force Ghost star 7

    Registered:
    Jun 8, 2006
    I reported a rash again before bed last night.
     
  24. Jedi Master Kenobiwan

    Jedi Master Kenobiwan Force Ghost star 6

    Registered:
    Oct 8, 2011
    But I don't see many spams during the morning in a weekend...
     
  25. LAJ_FETT

    LAJ_FETT Tech Admin and Collecting/Lucasfilm Ltd Mod star 10 Staff Member Administrator

    Registered:
    May 25, 2002
    I assume the spammers take the weekend off.