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Scheduled Board Outages (Oct 16 2020)

Discussion in 'Communications' started by LAJ_FETT , Sep 20, 2018.

  1. LAJ_FETT

    LAJ_FETT Tech Admin and Collecting/Lucasfilm Ltd Mod star 10 Staff Member Administrator

    Registered:
    May 25, 2002
    Been passed a notice from Philip about a scheduled outage at our host:


    New Jersey Scheduled Maintenance - 2018-09-24
    09/19/18 3:21 pm UTC

    • 09/19/18 3:21 pm UTC
      Event Type: Network Upgrade
      Start Time: 2018-09-24 07:00:00 UTC
      End Time: 2018-09-24 09:00:00 UTC

      Event Summary: The New Jersey network will be upgraded to provide network enhancements as part of ongoing efforts to provide excellent service and maintain an ideal hosting environment. A device reload may be necessary and some customers may experience brief periods of latency or packetloss while routes are updated across the redundant topology.
     
    Last edited: Sep 20, 2018
  2. LAJ_FETT

    LAJ_FETT Tech Admin and Collecting/Lucasfilm Ltd Mod star 10 Staff Member Administrator

    Registered:
    May 25, 2002
    Update on the maintenance:

    New Jersey Scheduled Maintenance - 2018-09-24
    09/24/18 3:50 pm UTC

    • 09/24/18 3:50 pm UTC
      This maintenance is still ongoing with no current ETA to full resolution. We appreciate your continued patience while we work to swift resolve this issue. Thank you.
    So we could still see some fallout from this. I know this morning I was experiencing slowness at times and the boards seemed to go down altogether around 9:40 AM UK time. I had to go out after that so I don't know how long that outage was.
     
  3. LAJ_FETT

    LAJ_FETT Tech Admin and Collecting/Lucasfilm Ltd Mod star 10 Staff Member Administrator

    Registered:
    May 25, 2002
    And this outage is now over.

    [RESOLVED] New Jersey Scheduled Maintenance - 2018-09-24
    09/24/18 3:50 pm UTC
     
  4. LAJ_FETT

    LAJ_FETT Tech Admin and Collecting/Lucasfilm Ltd Mod star 10 Staff Member Administrator

    Registered:
    May 25, 2002
    Just a note that our host has scheduled maintenance for tomorrow morning UK time:

    New Jersey Scheduled Maintenance - 2019-07-24
    07/23/19 12:36 am UTC

    Event Type: Network Upgrade
    Start Time: 2019-07-24 09:30:00 UTC
    End Time: 2019-07-24 10:30:00 UTC

    Event Summary: The New Jersey network will be upgraded to provide network enhancements as part of ongoing efforts to provide excellent service and maintain an ideal hosting environment. A device reload may be necessary and some customers may experience brief periods of latency or packetloss while routes are updated across the redundant topology.

    It may not affect us but if it does as least people know why.
     
  5. LAJ_FETT

    LAJ_FETT Tech Admin and Collecting/Lucasfilm Ltd Mod star 10 Staff Member Administrator

    Registered:
    May 25, 2002
    Got an email from Philip about scheduled maintenance on Aug 3. However there wasn't a time frame given and the host status page doesn't list it yet. Once I know more I'll put it here.
     
    Bardan_Jusik likes this.
  6. LAJ_FETT

    LAJ_FETT Tech Admin and Collecting/Lucasfilm Ltd Mod star 10 Staff Member Administrator

    Registered:
    May 25, 2002
    Update from Philip on the maintenance times:

    Event Type: Network Upgrade
    Start Time: 2019-08-03 04:15:00 UTC
    End Time: 2019-08-03 08:15:00 UTC

    Event Summary: The New Jersey network will be upgraded to provide network enhancements as part of ongoing efforts to provide excellent service and maintain an ideal hosting environment. A device reload may be necessary and some customers may experience brief periods of latency or packetloss while routes are updated across the redundant topology.

    Don't know if we'll actually be down but if we are during those times you'll know why.
     
  7. LAJ_FETT

    LAJ_FETT Tech Admin and Collecting/Lucasfilm Ltd Mod star 10 Staff Member Administrator

    Registered:
    May 25, 2002
    Email from Philip about an outage at our host:

    Event Type: Network Upgrade
    Start Time: 2019-09-19 05:00:00 UTC
    End Time: 2019-09-19 08:00:00 UTC

    Event Summary: We will be performing software upgrades in our New Jersey location as part of an ongoing effort to maintain an ideal hosting environment. During the course of this maintenance window, your instance may be unavailable for up to 30 seconds.
     
    Findswoman likes this.
  8. LAJ_FETT

    LAJ_FETT Tech Admin and Collecting/Lucasfilm Ltd Mod star 10 Staff Member Administrator

    Registered:
    May 25, 2002
    Not sure if this replaces the maintenance above or if it's in addition to it:

    09/16/19 8:44 pm UTC

    Event Type: Private Network Upgrade
    Start Time: 2019-09-24 02:00:00 UTC
    End Time: 2019-09-24 05:00:00 UTC

    Event Summary: The New Jersey Private network will be upgraded to provide network enhancements as part of ongoing efforts to provide excellent service and maintain an ideal hosting environment. Some customers may experience brief periods of latency or packetloss while changes are applied.
     
    Findswoman likes this.
  9. Sarge

    Sarge Chosen One star 6

    Registered:
    Oct 4, 1998
    Outage on September 19th? Yarrr, 'tis an outrage, not an outage, and I swears by Neptune's beard that I'll be 'avin' me revenge on the lily-livered monkey-buggerin' deckswabs if'n they inflicts such a scurvy calumny upon the likes o' us on Talk Like A Pirate Day! Yarrrrr!!!
     
  10. LAJ_FETT

    LAJ_FETT Tech Admin and Collecting/Lucasfilm Ltd Mod star 10 Staff Member Administrator

    Registered:
    May 25, 2002
    It sounds like it might be intermittent short outages rather than one long one. Also the timing is early morning UK time. If things are down when I come online and it's outside of the outage period I'll hoist the SOS flag. Yarr!
     
    Last edited: Sep 17, 2019
  11. LAJ_FETT

    LAJ_FETT Tech Admin and Collecting/Lucasfilm Ltd Mod star 10 Staff Member Administrator

    Registered:
    May 25, 2002
    Host maintenance notice. Hopefully it won't affect us too much:

    New Jersey Infrastructure Upgrades - 2019-09-30
    09/26/19 4:42 pm UTC

    Event Summary: Our engineering team will be performing upgrades to our New Jersey deployment infrastructure starting at 2019-09-30. During this maintenance window, new deployments and snapshot functionality may be temporarily unavailable.

    Previously deployed servers in New Jersey will remain online without interruption and will not be impacted by this event.

    We estimate this may take up to 24 hours however most likely it will be completed significantly faster.
     
    Last edited: Sep 27, 2019
  12. LAJ_FETT

    LAJ_FETT Tech Admin and Collecting/Lucasfilm Ltd Mod star 10 Staff Member Administrator

    Registered:
    May 25, 2002
    New Jersey Scheduled Maintenance - 2019-10-08
    10/04/19 5:14 am UTC

    Event Type: Network Upgrade
    Start Time: 2019-10-08 05:00:00 UTC
    End Time: 2019-10-08 09:00:00 UTC

    Event Summary: The New Jersey network will be upgraded to provide network enhancements as part of ongoing efforts to provide excellent service and maintain an ideal hosting environment. A device reload may be necessary and some customers may experience brief periods of latency or packetloss while routes are updated across the redundant topology.

    I should be online when this ends so I can send the SOS email if there are any problems.
     
  13. LAJ_FETT

    LAJ_FETT Tech Admin and Collecting/Lucasfilm Ltd Mod star 10 Staff Member Administrator

    Registered:
    May 25, 2002
    Outage notice from our host:
    New Jersey Scheduled Maintenance - 2019-12-20

    Event Type: Network Upgrade
    Start Time: 2019-12-20 05:00:00 UTC
    End Time: 2019-12-20 09:00:00 UTC

    The New Jersey network will be upgraded to provide network enhancements as part of ongoing efforts to provide excellent service and maintain an ideal hosting environment. A device reload may be necessary and some customers may experience brief periods of latency or packetloss while routes are updated across the redundant topology.
     
    Bardan_Jusik likes this.
  14. Bardan_Jusik

    Bardan_Jusik Mand'alor - Manager of EUC/SWC star 10 Staff Member Manager

    Registered:
    Dec 14, 2009
  15. Sarge

    Sarge Chosen One star 6

    Registered:
    Oct 4, 1998
    Crash time. Just bow to the inevitable and make a virtue out of necessity.
     
  16. LAJ_FETT

    LAJ_FETT Tech Admin and Collecting/Lucasfilm Ltd Mod star 10 Staff Member Administrator

    Registered:
    May 25, 2002
    I should be around to send the SOS email if we're still down at the end of maintenance. New SW film opens here the 19th and I'm planning on a morning showing.
     
    Bardan_Jusik likes this.
  17. LAJ_FETT

    LAJ_FETT Tech Admin and Collecting/Lucasfilm Ltd Mod star 10 Staff Member Administrator

    Registered:
    May 25, 2002
    Maintenance notice from our host:

    New Jersey Scheduled Maintenance - 2020-01-03
    12/30/19 5:43 am UTC

    Event Type: Network Upgrade
    Start Time: 2020-01-03 05:00:00 UTC
    End Time: 2020-01-03 09:00:00 UTC

    The New Jersey network will be upgraded to provide network enhancements as part of ongoing efforts to provide excellent service and maintain an ideal hosting environment. A device reload may be necessary and some customers may experience brief periods of latency or packetloss while routes are updated across the redundant topology.
     
  18. LAJ_FETT

    LAJ_FETT Tech Admin and Collecting/Lucasfilm Ltd Mod star 10 Staff Member Administrator

    Registered:
    May 25, 2002
    Two more maintenance notices from our host:

    New Jersey Scheduled Maintenance - 2020-01-10
    01/03/20 6:54 am UTC

    Event Type: Network Upgrade
    Start Time: 2020-01-10 05:00:00 UTC
    End Time: 2020-01-10 09:00:00 UTC

    The New Jersey network will be upgraded to provide network enhancements as part of ongoing efforts to provide excellent service and maintain an ideal hosting environment. A device reload may be necessary and some customers may experience brief periods of latency or packetloss while routes are updated across the redundant topology.

    New Jersey Scheduled Maintenance - 2020-01-08
    01/03/20 6:52 am UTC

    Event Type: Network Upgrade
    Start Time: 2020-01-08 05:00:00 UTC
    End Time: 2020-01-08 09:00:00 UTC

    The New Jersey network will be upgraded to provide network enhancements as part of ongoing efforts to provide excellent service and maintain an ideal hosting environment. A device reload may be necessary and some customers may experience brief periods of latency or packetloss while routes are updated across the redundant topology.
     
    Bardan_Jusik likes this.
  19. Jedi Knight Fett

    Jedi Knight Fett PT Interview Host/All-Around Good Guy star 10 VIP - Game Host

    Registered:
    Feb 18, 2014
    That crash that happened today did it have anything to do with this?
     
  20. I Are The Internets

    I Are The Internets Chosen One star 9

    Registered:
    Nov 20, 2012
    I've been falling for 30 minutes!
     
    Sarge likes this.
  21. Sarge

    Sarge Chosen One star 6

    Registered:
    Oct 4, 1998
    Falling with style?
     
  22. LAJ_FETT

    LAJ_FETT Tech Admin and Collecting/Lucasfilm Ltd Mod star 10 Staff Member Administrator

    Registered:
    May 25, 2002
    No - Grahame was checking an issue and he needed to run a scan on the server so he shut the boards down and took the database offline so the scan could have more resources (and therefore a shorter run time). I stuck a note in the Tech Questions thread yesterday.
     
    Jedi Knight Fett likes this.
  23. LAJ_FETT

    LAJ_FETT Tech Admin and Collecting/Lucasfilm Ltd Mod star 10 Staff Member Administrator

    Registered:
    May 25, 2002
    More scheduled maintenance:

    New Jersey Scheduled Maintenance - 2020-01-17
    01/13/20 3:36 am UTC

    Event Type: Network Upgrade
    Start Time: 2020-01-17 05:00:00 UTC
    End Time: 2020-01-17 09:00:00 UTC

    The New Jersey network will be upgraded to provide network enhancements as part of ongoing efforts to provide excellent service and maintain an ideal hosting environment. A device reload may be necessary and some customers may experience brief periods of latency or packetloss while routes are updated across the redundant topology.

    New Jersey Scheduled Maintenance - 2020-01-15
    01/13/20 3:35 am UTC

    Event Type: Network Upgrade
    Start Time: 2020-01-15 05:00:00 UTC
    End Time: 2020-01-15 09:00:00 UTC

    The New Jersey network will be upgraded to provide network enhancements as part of ongoing efforts to provide excellent service and maintain an ideal hosting environment. A device reload may be necessary and some customers may experience brief periods of latency or packetloss while routes are updated across the redundant topology.
     
    Bardan_Jusik likes this.
  24. jcgoble3

    jcgoble3 Force Ghost star 5

    Registered:
    Nov 7, 2010
    uPtImE iS iMpOrTaNt
     
  25. LAJ_FETT

    LAJ_FETT Tech Admin and Collecting/Lucasfilm Ltd Mod star 10 Staff Member Administrator

    Registered:
    May 25, 2002
    Not our call, but most of the maintenance hasn't actually affected the uptime. I put it here more to inform people about a possible outage. The host has had scheduled upgrade work on most of their servers - not just ours.
     
    Last edited: Jan 16, 2020
    jcgoble3 likes this.