Actually, Dani, I think she was a volunteer. I agree with queenseamstress. If you wanted more lines opened or more people stationed around, then you should have signed up to volunteer. Things of this magnitude are never going to run smoothly without volunteers. Well, one of the problems with the store was that about half of the registers were cash only/vader only - they weren't set up to be able to do anything else. On our side, of the 8 registers, and a max of maybe 1 was being used at any one time. So even if there'd been more volunteers there, there wasn't anything that they could do. And it appeared that there were 3 volunteers that were standing there "manning" the stations, even though they weren't being used. Don't get me wrong - I'm totally not blaming the volunteers, it's just that, from my view at least, it looks like they weren't using them to the best of their ability.