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The Official Celebration Horror Stories... post/complain here.

Discussion in 'Star Wars Celebrations' started by sonofsidds, Apr 22, 2005.

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  1. italianstallion345

    italianstallion345 Jedi Youngling star 1

    Registered:
    Apr 20, 2004
    all i want is one of those blankets....i cant seem to find a way to get them anywhere!!!!!!!!!
     
  2. UberFetus

    UberFetus Jedi Youngling

    Registered:
    Apr 27, 2005
    Let's leave the porn and strip talk out of the forum. Thanks.
     
  3. Adi Go Lightly

    Adi Go Lightly Jedi Youngling

    Registered:
    Jan 11, 2000
    I live in Indianapolis and believe the convention center could've been used better. The Sagamore Ballroom should have been used more for the major performances.

    I, too, hoped the lines would be better than CII, but two hours before the doors opened for fan club members on Thursday, we got in line and didn't get in the door til they were letting non-fan club members in at 1PM. The line to the store was capped almost immediately.

    Friday, we didn't get in until 10 AM and that was after standing in the pouring rain. The line to the store was already capped.

    Saturday, we got in line to see GL at 5AM. The line moved swiftly and we were stuffed in the 500 Ballroom for a long-time and couldn't believe it when we made it into the first show. My husband heard people complaining in the bathroom afterwards that questions were screened in advance and fans were advised how to phrase them. :shrug:

    We got into the store line straightaway. The guy positioned there said it was a 3-4 hour line. I saw the line and figured it would be less than that. We were both wrong. 5 hours later, my husband and I made it up to the register and then had to wait another 15 minutes for our order because there was no runner.

    We had one personal pan pizza between us that whole time. Our extra figures were sold to our friends, who also attended the convention, but couldn't make the line, at store cost only. Neither of our badges were punched. No worries, we weren't getting back in that line again. (We felt bad for those who were only attending one day, though)

    I am a fan club member. My husband is not. He had his green Friends and Family coupons with him in every Fan Club Only line and for every Fan Club-Hour Only event and in the Fan Club Lounge prepared to surrender them. He still has all four. No one, at any time, requested to see them.

    We also wondered how, if the Fan Club members weren't allowed in until 9AM, the store could open at 8AM. We realized there were people buying stuff before the attendees were allowed in. It seems that my Fan Club badge meant very little.

    However, as difficult as the lines were: We got autographs from Michael Sheard, Zach Jensen, and Ralph Brown (20 minutes, total), saw SW in 30 minutes (best half-hour at the show), The one-man show, Ray Park kick a 12" TPM Obi-Wan in half, 2 hours of fan films, the origami Naboo Starfighter and Jabba, SW dioramas, completed my poster collection, got a CIII Vader and sat in George Lucas' first show! We also met tons of Internet friends and hung around with them most of the weekend.

    So, I'm not going to focus on the negative. We can choose to live in darkness or be the candle that lights the darkness. I choose to be the candle.
     
  4. Go-Mer-Tonic

    Go-Mer-Tonic Jedi Youngling star 6

    Registered:
    Aug 22, 1999
    Say, did you talk to Ralph Brown much? I wanted to see him in the meet and greet, but had to make some tough choices.

    I remember something about him being on Howard Stern shortly after Menace saying: "BEEEP Lucas BEEEP BEEEP BEEEP BEEP (Howard in the background: "Oh my God") Beep Beep Beep... and I just want to know what he said, and if it had to be bleeped out so much, why did he show up for CIII?

    Did he seem happy to be there?
     
  5. Jealously_Guarded

    Jealously_Guarded Jedi Youngling star 2

    Registered:
    Oct 12, 2004
    Uber, I just tried the link and it is fine. One of your guesses was right, but not the big enchalatas. Think farther back.

    Now it seems that most of these "horror" stories involve the store in one shape or another. I can just shake my head at the people who had nothing better to do than spend money to express their fandom. For one thing, if you absolutely positively HAD TO HAVE a souvenir, the dealers room had some fantastic stuff. Some people fall hook line and sinker for "EXCLUSIVE FIGURE" way to easy and too seductively.

    The lines for SW in 30, SW Musical, SW One Man Show, R2 Room, Archive, and regular fandom stuff were all quite reasonable and I got into everything I tried to get into.
     
  6. Adi Go Lightly

    Adi Go Lightly Jedi Youngling

    Registered:
    Jan 11, 2000
    Say, did you talk to Ralph Brown much? I wanted to see him in the meet and greet, but had to make some tough choices.

    I would say he didn't look unhappy to be there. It was early on Thursday that we saw him, after all. My husband found out he'd been in one of the Alien movies and Wayne's World II and mentioned he'd have liked to have found a picture of his character from that movie. Ralph said they wouldn't let him sell them. But we had our picture taken with him, shook his hand. He seemed like a nice fellow.


     
  7. UberFetus

    UberFetus Jedi Youngling

    Registered:
    Apr 27, 2005
    Porn and stripper talk??? I did not say anything offensive that I know of did I? Just stating fact, porn does drive the internet, along with EBay and amazon, the most profitable things on the internet.

    And BitTorrent of course, and long ago Napster.

    But I apologize if you were offended....

    Are you a friend of the FCC?? Guess you're not a fan of Howard Stern then....

    The Clone Wars cells were good in the Exhibitor hall, and the Star Wars version of the Hero Clix figures were well done.
     
  8. UberFetus

    UberFetus Jedi Youngling

    Registered:
    Apr 27, 2005
    Jealously Guarded, thnx, was trying to cut and paste link - it wouldn't work that way. Thnx.
     
  9. QUIGONJINN02

    QUIGONJINN02 Jedi Padawan star 4

    Registered:
    Mar 29, 2003
    An incredible tragedy? That's funny. You make it sound like it's Shakespearean. Should really get out more, or at least read a book.

    Something non-star wars.


    This comment makes no sense UberFetus. That's exactly what I meant. It is Shakesperean. Read a book? Try reading Shakespeare. Perhaps you'll notice many elements that were borrowed and incorporated into ROTS. But why am I even bothering talking to someone who wants me to read something non-SW when my point was about how Lucas incorporates material from all over into the SW universe? If anyone needs to get out more its you.
     
  10. UberFetus

    UberFetus Jedi Youngling

    Registered:
    Apr 27, 2005
    I have read a great deal of Shakespeare, just don't know how ROTS is comparable, guess I will have to wait and see. Although the script is decent - check out www.supershadow.com, I think that's the website posting the script - seems pretty accurate.

    I do have a serious question however:

    Maybe someone can explain to me why Luke would be taken to Tattooine, when Anakin came from there, and is aware that he has a son, right? Or does Anakin and the emperor think Natalie Portman and child are dead by the end of ROTS?
     
  11. Go-Mer-Tonic

    Go-Mer-Tonic Jedi Youngling star 6

    Registered:
    Aug 22, 1999
    They aren't aware of the kids survival.
     
  12. UberFetus

    UberFetus Jedi Youngling

    Registered:
    Apr 27, 2005
    I see. What is the source of that info?

    Everyone should check out http://viewaskew.com/news/sith which features a review fo ROTS by Kevin Smith.

    But beware, there is cursing in the review!!!! My god, the FCC won't be happy.
     
  13. bonzofett

    bonzofett Jedi Master star 1

    Registered:
    Mar 10, 2005
    I can't stand the people on this board who don't like people who are giving their complaints. Thousands of people spent thousands of dollars to come to C3 and Gen Con did a horrible job.

    It was simply not a good way to run a business, and guess what? Gen Con probably won't be handling the next one either if Steve Sansweet has any sense.

    People like myself didn't come to C3 to complain, but you have to be blind to believe that Gen Con provided a good service to their customers. The fans, along with the most of the guests were what made C3 great, not Gen Con. That company is a disgrace to Lucasfilm and its entire global customer base.
     
  14. Darth Fierce

    Darth Fierce Jedi Padawan star 4

    Registered:
    Feb 6, 2000
    Well, I had a great time.
     
  15. Go-Mer-Tonic

    Go-Mer-Tonic Jedi Youngling star 6

    Registered:
    Aug 22, 1999
    What were your specific issues then bonzofett?
     
  16. Darth_Bootsy

    Darth_Bootsy Jedi Youngling star 2

    Registered:
    Feb 4, 2004
    I love how all blame is placed on Gen Con when there were THOUSANDS of people in line at the store. Maybe if you weren't so greedy for your precious action figure you wouldn't have been so disappointed.

     
  17. Jealously_Guarded

    Jealously_Guarded Jedi Youngling star 2

    Registered:
    Oct 12, 2004
    If Gen Cons only errors were in crowd control, I think we should thank them.

    They promised an R2 room and delivered, they promised Lucas and delivered, they promised a SW musical and delivered. We want to blame them for a hoard of 10,000 fans who all wanted an overpriced action figure that will be obsolete in weeks.

    SCREW THE LINES. The fun was in the ambience. In the movies and in the laughter and in the costumes. A lot of fans have really screwed up priorities.

     
  18. Darth_Bootsy

    Darth_Bootsy Jedi Youngling star 2

    Registered:
    Feb 4, 2004
    I like you, Jealously_Guarded.
     
  19. JainaMSolo

    JainaMSolo Jedi Youngling star 3

    Registered:
    Jan 19, 2001
    In all fairness, the store really could've been better-run. From what I have heard from numerous friends who stood in line, there were three problems: 1) not enough merchandise was ordered, 2) the store was not well-organized, resulting in orders taking a long time to be filled, and 3) the cashiers were not well-trained, and the registers broke down several times. I think those are legitimate issues that should be addressed for next time.
     
  20. Darth_Bootsy

    Darth_Bootsy Jedi Youngling star 2

    Registered:
    Feb 4, 2004
    I can understand why people are upset but you have to remember that those people were probably learning to use those registers on the first day and no one probably got used to using them. That, and it is possible that the number of folks in line was A LOT more then they expected. A number I heard was 78k (At the event) over the 4 days? That seems like a LOT more than what I have heard about C2.
     
  21. GodofDeath

    GodofDeath Jedi Youngling star 3

    Registered:
    Feb 15, 2003
    I don't think it's fair to generalize and just state that the fans who waited in line at the Convention Store were all 'stupid' because they were after the action figure.
    If you wanted a simple CIII T-shirt or ballcap as a souvenir you had to get into that exact same line...

    I believe blaming the people who got in line would only be truly valid if the Convention Store had had a seperate line for the action figures.
     
  22. cmdrwillard

    cmdrwillard Jedi Padawan star 4

    Registered:
    Apr 6, 2003
    SCREW THE LINES. The fun was in the ambience. In the movies and in the laughter and in the costumes. A lot of fans have really screwed up priorities.

    EXCELLENT POINT JG.

    I stayed away from the lines (except Lucas) and got to do alot in the one day I was able to attend.


     
  23. UberFetus

    UberFetus Jedi Youngling

    Registered:
    Apr 27, 2005
    Who is Steve Sansweet? Where would I send him a long and detailed list of complaints?

    As Bonzo Fett said, you are allowed to complain ya know.

    I don't see how Gen Con or Lucas Film could say they were surprised by the number of people who attended. And for all those who say buying things was not important, the Dealer hall was the busiest place there.

    Sounds like I was one of the few who had a good experience with Celebration 2, which brought me back to #3. Maybe dumn luck? Never really had to stand in line long for anything at #2.

    Another question, for all of the autographs, did people have to pay for each autograph?

    It comes down to the fact that GenCon knows they can provide mediocre service and get away with it, because most people won't say anything, and will come back for more.

    PS - if people are looking for the ROTS soundtrack, it is posted on many of the Bit Torrent sites for download. And Kevin Smith's review of ROTS on viewaskew.com is pretty funny as well, definitely worth the read.
     
  24. IowaSabre

    IowaSabre Jedi Youngling

    Registered:
    Apr 28, 2005
    This is a letter I sent to GeCon Customer Service Manager Lindsay Ohman. registration@gencon.com and customerservice@gencon.com
    Surprisingly I have not heard back from them!

    Hello Lindsay,
    I wanted to write someone and the word among the thousands in line mentioned your name. I just came home from attending Star Wars Celebration 3. All in all it was a great event. I had a four day pass and still did not get to see everything. Why? Because I was in line most of the time.

    It's not that I did not expect to be in line. With this many people I had expected it. But the event was so disorganized it's as if GenCon did not expect that there would be this many people! The situation at the store was inexcusable. The Sagamore should have been used for more events. (Such as the Star Wars Spectacular) Hell, with the attendance I'm sure we could have filled the RCA Dome with George Lucas which would have prevented people from feeling the need to stay outside in a severe thunderstorm in line from 4 PM Friday until the next morning!

    What happened to the Fast Pass system?

    Since most people went to the store to get the elusive Darth Vader figure why not sell it to people online at the same time they purchased their four day pass? That little act alone could have prevented the logjam.

    And what's the worst thing of all? Line Jumpers! There was no order, at all! The 501st Legion volunteers did what they could but ultimately it was GenCon staff and Convention Center Security who were responsible for maintaining order. Speaking of which, CCS was pathetic. I only observed two of their "Officers" who seemed level headed and able to control the events. Had I been able I would have got their names and put in a word of recommendation. Most of the other CSS "Blue Jackets" simply laughed, shrugged and walked away.

    All of this could have been acceptable in part if only the GenCon staff had been a bit more professional and friendly. Most in the lines referred to GenCon staff as the "Black Shirted Bastards" or "Gestapo" One individual seemed to have a knack for being belligerent and rude above all others. He was short, with a full reddish beard. He was mainly responsible for the chaos the first day at the store. I personally saw him berate a lady who was in her late 50's because he thought she had jumped in line even though we tried to assure him that she had been standing with us for at least 3 hours. I was able to see his unprofessional demeanor again at the "Celebration at Celebration" event in which he was supervising kids playing joust. He would yell at the kids and at onlookers. I personally believe the crowd was ready to throw him into the ring and pelt him with anything available.

    So what do I expect from GenCon? Nothing. I just felt the need to vent and shake my fist. Please share my feelings with your staff development in hopes of preventing this disaster from happening again in the future. If GenCon doesn't feel it is able to control such a large event it should not even try.

    Sincerely,

    Thomas Bradfield
    Iowa
     
  25. UberFetus

    UberFetus Jedi Youngling

    Registered:
    Apr 27, 2005
    Nice Iowasabre, I will forward some complaints to them then. I am sure I ran into that Lindsay while in line, she said she was in charge of the marketing and merchandising, though she wouldn't give her name.

    I asked her how she could screw things up so royally, and basically she said it wasn't her problem and didn't really care how the event was going, GenCon was concerned with their inventory of Celebration supplies.

    Seemed to make no sense, so I inquired as to how they set their inventory in the first place? Said they based it solely on the number of passes purchased online, as they couldn't risk having any stock leftover???

    I ask, with all the people there, was there really concern of left over items?

    I was told to get back in line, or security would come over, so I said sure, bring security over, since they can really do nothing anyway without the police.

    Nevertheless, I applaud Iowasabre, and encourage everyone to bombard those gencon email addresses. At the very least, with enough constant email, you can crash their mail servers.
     
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